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PROJECTS

Salesforce Service Cloud Implementation for Enhanced Customer Service

Prixateq enhanced Salesforce Service Cloud, integrating omni-channel support.

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Salesforce Community Cloud & UI/ UX Implementation for Improved Customer Engagement

Prixateq implemented a help center portal using Salesforce Community Cloud.

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Salesforce Sales Cloud Implementation for Optimized Sales Operations

Prixateq implemented Salesforce Sales Cloud, integrating advanced lead management.

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Salesforce Service Cloud Implementation for Enhanced Customer Service

Prixateq enhanced Salesforce Service Cloud, integrating omni-channel support for email case management and CTI integration with Twilio for real-time case management. The solution also included advanced case management and intelligent routing, streamlining customer service operations, improving response times, and boosting agent productivity.

Results:

● Faster case resolution and higher customer satisfaction
● Increased agent efficiency with unified communication channels
● Scalable, efficient customer service platform

Conclusion: Prixateq’s Salesforce Service Cloud implementation has significantly enhanced customer service capabilities and operational efficiency.

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Salesforce Community Cloud & UI/ UX Implementation for Improved Customer Engagement

Conclusion: Prixateq’s Salesforce Community Cloud implementation has
significantly improved Client’s customer service capabilities, fostering a dynamic and supportive online community

Results:

● Increased customer engagement and satisfaction
● Enhanced support
● Streamlined access to information and resources in multiple languages 

Conclusion: Prixateq’s Salesforce Community Cloud implementation has
significantly improved Client’s customer service capabilities, fostering a dynamic and supportive online community

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Salesforce Sales Cloud Implementation for Optimized Sales Operations

Prixateq implemented Salesforce Sales Cloud, integrating advanced lead
management, opportunity tracking, and sales automation. This solution
streamlined sales processes, improved lead conversion rates, and enhanced
sales team productivity.

Results:

● Increased sales efficiency and higher conversion rates
● Improved pipeline visibility and forecasting 
● Enhanced sales team productivity with automated workflows 

Conclusion: Prixateq’s Salesforce Sales Cloud implementation has significantly optimized Client’s sales operations, driving better sales performance and operational efficiency.

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